Terms of Service - Rapid Diesel

Rapid Diesel Repair Terms of Service

Effective Date: September 22, 2026
Last Updated: September 22, 2026

1. Agreement to These Terms

1.1. These Terms of Service (the “Terms”) are a binding legal agreement between you and Rapid Diesel Repair, LLC, a California limited liability company, doing business as Rapid Diesel Repair (“Rapid Diesel,” “we,” “us,” or “our”).

1.2. These Terms govern your use of our website at www.rapiddieselca.com (the “Website”), our phone lines, text messaging, email, and any other channel we use (together, the “Channels”), and every repair, maintenance, inspection, diagnostic, mobile, roadside, towing, RV, alignment, compliance, and related service we provide (the “Services”).

1.3. By using the Website, contacting us, requesting a quote, authorizing work, paying us, or leaving a vehicle in our care, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Website or the Services.

1.4. PLEASE READ SECTION 22 CAREFULLY. IT CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES ARE RESOLVED. YOU MAY OPT OUT AS DESCRIBED IN SECTION 22.8.

2. Who We Are

Item	Detail
Legal name	Rapid Diesel Repair, LLC
Business name	Rapid Diesel Repair
Shop address	251 Kettering Dr, Ontario, CA 91761
Phone	(909) 701-8755
Email	ap@rapiddieselca.com

3. Definitions

3.1. “Customer,” “you,” and “your” mean the person or entity requesting, authorizing, or paying for Services, and any person acting for them, including drivers, dispatchers, fleet managers, and agents.

3.2. “Vehicle” means any truck, tractor, trailer, bus, RV, motorhome, van, equipment, or other unit we inspect, diagnose, repair, tow, store, or service, including its parts, accessories, and attached equipment.

3.3. “Estimate” means our written or recorded price estimate for specified parts and labor. “Repair Order” or “Work Order” means the document describing the work you authorize.

3.4. “Consumer” means an individual who obtains Services primarily for personal, family, or household purposes. “Commercial Customer” means anyone else, including owner-operators, fleets, carriers, and businesses.

4. Authority, Eligibility, and Order of Documents

4.1. You must be at least 18 years old and legally able to enter contracts. You represent that you own the Vehicle or are authorized by its owner, lessor, or lienholder to request and pay for Services. If you act for a company, you represent that you may bind that company, and “you” includes that company.

4.2. Any person who drops off, calls in, or authorizes work on a Vehicle is treated as the owner’s authorized agent. You agree to indemnify us against any claim by an owner, lessor, lienholder, or employer that you lacked authority.

4.3. If a signed Estimate, Repair Order, invoice, fleet agreement, or other written contract conflicts with these Terms, the specific signed document controls for that job. Otherwise, these Terms control.

4.4. We may update these Terms at any time by posting a new version with a new “Last Updated” date. Changes apply to Services requested after posting. Changes will not apply retroactively to work already authorized or to a dispute already pending.

5. Services, Estimates, and Authorization

5.1. Written estimates. Before starting work, we will give you a written Estimate for parts and labor as required by the California Automotive Repair Act (Business and Professions Code Section 9880 and following) and its regulations, where that law applies. We will not charge more than the Estimate without your consent.

5.2. Diagnostic and teardown charges. Finding a problem may require diagnostic time, testing, or disassembly. Our Estimate will state any diagnostic or teardown charge and the charge to reassemble if you decline further repairs. You agree to pay these charges whether or not you approve the repair.

5.3. Additional work. If we find that more work or parts are needed, we will contact you before doing it. Your consent may be written, electronic (text or email), or oral. For oral consent, we will record the date, time, name of the person who approved, the phone number called, and the additional parts and labor approved, and note it on the invoice.

5.4. Fleet and standing authorizations. A Commercial Customer may give standing or “not to exceed” authorization in writing for a Vehicle or fleet. We may perform work within that limit without further approval, to the extent permitted by law.

5.5. Nature of diagnosis. Diagnosis is a professional judgment based on the symptoms, codes, and conditions present when we inspect the Vehicle. Intermittent problems, hidden damage, worn or failing related components, prior repairs by others, and conditions not reported to us may not be found or may appear later. A correct repair of one problem does not guarantee that other problems do not exist or will not develop.

5.6. Estimates are not guarantees of timing. Completion dates are good-faith estimates only. Parts availability, supplier delays, backorders, manufacturer recalls, weather, and hidden conditions can delay work. We are not responsible for delays outside our reasonable control.

5.7. Refusal of work. We may decline any job, stop work, or refuse to release a Vehicle to an unauthorized person. We may refuse or stop work if the Vehicle is unsafe, illegally modified, involved in an investigation, contaminated with hazardous material, or if a Customer is abusive or threatening toward our staff.

5.8. Operation of your Vehicle. You authorize our employees and contractors to operate the Vehicle on our premises and on public roads for testing, inspection, road tests, positioning, towing, and delivery. We will use appropriately licensed drivers. You represent that the Vehicle is registered and insured, and your insurance is primary for the Vehicle while it is operated for these purposes, except for damage caused by our negligence.

5.9. Shop safety. For safety and insurance reasons, customers, drivers, and passengers may not enter work bays, stay in a Vehicle during service, or use our tools or equipment. Riders, pets, and firearms must be removed from the Vehicle before service.

6. Parts

6.1. Types of parts. We may use new OEM, new aftermarket, remanufactured, rebuilt, reconditioned, or used parts. Any part that is not new will be identified as such on your Estimate and invoice.

6.2. Return of replaced parts. If you ask when you authorize the work, we will return replaced parts to you, except parts that must be returned to a manufacturer or distributor under a warranty or exchange (core) program, and parts that are hazardous or regulated for disposal. We will make those parts available for your inspection where the law requires.

6.3. Core charges. Some parts carry a core charge that is credited only when the old part is returned in rebuildable condition. If a core is rejected by the supplier, the core charge is not refundable.

6.4. Special-order parts. Parts ordered specifically for your Vehicle are non-refundable and non-cancellable once ordered, unless the supplier accepts a return. You may be charged any supplier restocking fee. We may require a deposit before ordering.

6.5. Customer-supplied parts. We may, at our discretion, install parts you provide. We give no warranty on customer-supplied parts or on labor to install them. If a customer-supplied part is wrong, defective, or fails, you pay for all labor, including removal and reinstallation. We may charge a handling fee.

6.6. Manufacturer warranties. Our parts and labor warranty is described in Section 10. Some parts also carry a separate manufacturer or supplier warranty, which we will pass through to you where the manufacturer allows. Beyond the warranty in Section 10, we are not the warrantor of parts made by others.

6.7. Emissions and legality. We do not remove, disable, bypass, or tamper with any emissions control system or device, including DPF, DEF/SCR, EGR, or catalytic systems, and we do not install “delete” kits, defeat devices, or non-compliant tunes. These are illegal under the federal Clean Air Act and California law. We may refuse to service a Vehicle that has been tampered with. You are solely responsible for any tampering done by you or others before the Vehicle came to us.

7. Prices and Payment

7.1. Pricing. Prices are set out in your Estimate and invoice. The total price we quote includes every mandatory fee we charge, such as shop supplies, disposal, environmental, service call, mileage, or after-hours fees, as required by California law. Sales tax and fees imposed by a government agency may be stated separately.

7.2. When payment is due. Payment in full is due when work is complete and before the Vehicle is released, unless we have approved you for a written credit account. Deposits may be required for special-order parts, large jobs, mobile or after-hours calls, or new customers. Deposits are applied to your final invoice. The portion of a deposit already spent on parts, labor, or supplier fees is non-refundable.

7.3. Accepted payment methods. We may accept any of the following forms of payment: cash, debit and credit cards (in person, by phone, or online), Zelle, Cash App, ACH or bank transfer, business checks, fleet billing, and other payment platforms we choose to offer. We reserve the right to accept, decline, add, remove, or limit any payment method or platform, for any transaction or customer, at any time and for any reason. We may require certified funds or payment in advance.

7.4. Card payments by phone. When you give a card number by phone, you represent that you are the cardholder or are expressly authorized by the cardholder, and you authorize us to charge the approved amount. Only authorized staff take card payments. They enter the information directly into our secure payment processor and do not write down or keep full card numbers or security codes. We may ask for verification, such as billing ZIP code, a signed card authorization form, or photo ID at pickup, and may refuse any payment we cannot verify.

7.5. Online payments. Online payments are processed by a third-party payment processor under its own terms and privacy policy. We do not receive or store your full card number. We are not responsible for errors, outages, or security incidents of the processor.

7.6. Zelle and Cash App. Zelle and Cash App are person-to-person payment services. Payments sent through them are generally instant and cannot be reversed, and they typically have no purchase protection. Please note:

Send payments only to our official accounts as listed on your invoice or confirmed by our staff by phone.
We will never ask you by text, email, or social media message to send payment to a different account. If anyone does, call us at (909) 701-8755 before paying.
You are responsible for confirming the recipient name and amount before sending. We are not responsible for money sent to the wrong account, to an impostor, or in the wrong amount.
A payment counts as received only when the funds appear in our account. Include your invoice number or Vehicle unit number in the memo.
Your use of these services is governed by the terms of Zelle, Cash App, and your bank, which may impose limits or fees.

7.7. Card fees and cash discounts. If we apply a surcharge or cash discount program, we will do so only as permitted by California law and card network rules, and we will clearly disclose it before you pay.

7.8. Fleet and credit accounts. Credit accounts require a signed credit application and are subject to the terms stated there. We may suspend or close a credit account at any time for late payment, and all balances then become due.

8. Late Payments, Returned Payments, Refunds, and Disputes

8.1. Late payments. Unpaid balances past due accrue interest at 10% per year, as allowed by California Civil Code Section 3289, or at any lower rate required by law, from the due date until paid.

8.2. Returned payments. If a check, ACH, or other payment is returned or reversed for insufficient funds or a closed account, we may charge a service fee of up to $25 for the first returned payment and up to $35 for each later one, as allowed by California Civil Code Section 1719, plus any other amounts that section allows. We may then require cash or certified funds.

8.3. Collection costs. If we must use a collection agency or legal action to collect money you owe, you agree to pay our reasonable collection costs, court costs, and attorney fees, to the extent permitted by law. In any action on this agreement, the prevailing party may recover reasonable attorney fees as provided by California Civil Code Section 1717.

8.4. Refunds. Labor and services already performed are not refundable. Parts refunds follow Section 6. Overpayments will be refunded within 30 days to the original payment method. Refunds of Zelle or Cash App payments are sent only to the same account that made the payment.

8.5. Billing disputes and chargebacks. If you believe a charge is wrong, contact us in writing within 30 days of the invoice so we can review it. Nothing in these Terms limits any right you have under law to dispute a card charge with your card issuer. If you dispute a charge for Services that were authorized and performed, we may provide your card issuer with your Estimate, authorization records, call recordings, invoices, photos, and other records, and you remain responsible for the amount owed.

9. Liens, Pickup, Storage, and Abandoned Vehicles

9.1. Mechanic’s lien. Under California Civil Code Sections 3068 through 3074, we have a lien on the Vehicle for the labor, services, parts, towing, and storage we provide. We may keep possession of the Vehicle until all charges are paid in full.

9.2. Pickup. You must pick up your Vehicle within 72 hours after we notify you that work is complete, that you declined repairs, or that the Vehicle is ready. Notice may be given by phone, text, or email using the contact information you gave us.

9.3. Storage charges. After that period, storage accrues at $75 per day for each truck, tractor, bus, or RV and $50 per day for each trailer, unless a different rate is stated on your Estimate, subject to the notice requirements and limits of California law. Storage charges are part of our lien.

9.4. Abandoned or unpaid Vehicles. If a Vehicle is not picked up and paid for, we may enforce our lien, including by lien sale, as permitted by California Civil Code Sections 3068 through 3074 and related laws, after giving any required notices to the registered and legal owners. You remain responsible for any balance left after a lien sale.

9.5. Personal property. Remove all valuables, cash, electronics, weapons, documents, and personal items before leaving the Vehicle. Except for loss caused by our negligence or willful misconduct, we are not responsible for personal property left in the Vehicle. Items left after release or lien sale may be disposed of as allowed by law.

10. Limited Warranty

10.1. What is covered. We warrant the parts we supply and install, and our labor to install them, to be free from defects in materials and workmanship for the periods below, whichever comes first, starting from the invoice date (the “Warranty Period”).

Part type	Warranty Period (whichever comes first)
OEM parts	12 months or 10,000 miles
Aftermarket parts	30 days or 1,000 miles
Labor on repairs with no part supplied by us	30 days or 1,000 miles
Used parts and customer-supplied parts	No warranty, unless stated in writing

A signed Estimate, invoice, or fleet agreement may state a different warranty for a specific job, and that written warranty controls.

10.2. How to make a claim. Contact us promptly, within the Warranty Period, and before anyone else works on the affected repair. Bring the Vehicle to our shop at 251 Kettering Dr, Ontario, CA, or arrange a mobile inspection at our option. Keep your invoice.

10.3. Our remedy. If we confirm a covered defect, we will, at our option, redo the work, repair or replace the part under the supplier’s warranty, or refund the labor charge for the defective work. This is your sole and exclusive remedy for a warranty claim, to the extent permitted by law.

10.4. What is not covered. The warranty does not cover:

normal wear, wear items, fluids, filters, belts, hoses, bulbs, and tires, unless the defect is in our workmanship;
damage from accidents, abuse, overloading, overheating, racing, towing beyond rated capacity, or operating with warning lights on;
failure to follow maintenance schedules or our written recommendations;
contaminated, wrong, or low fuel, oil, coolant, or DEF;
customer-supplied parts, used parts sold “as is,” and parts marked “no warranty” on the invoice;
Vehicles that have been modified, tuned, or had emissions equipment tampered with;
work later changed, repaired, or disturbed by anyone other than us;
pre-existing or related conditions that you declined to repair;
towing, road service, rental, lodging, downtime, and other costs listed in Section 12.2.

10.5. Declined recommendations. If you decline repairs we recommend, or ask us to perform a partial or temporary repair, we are not responsible for resulting damage or failures, and no warranty applies to related components. We will note declined safety items on your invoice.

11. Disclaimer of Other Warranties

11.1. EXCEPT FOR THE LIMITED WARRANTY IN SECTION 10 AND ANY WARRANTY THAT CANNOT BE EXCLUDED BY LAW, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2. Where the law does not allow implied warranties to be disclaimed, they are limited to the length of the Warranty Period. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you.

11.3. THE WEBSITE AND ALL ONLINE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” Articles, tips, and general information on the Website are for general education only. They are not a diagnosis of your Vehicle or legal, regulatory, or compliance advice.

12. Limitation of Liability

12.1. Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES, THE WEBSITE, OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE THAT GAVE RISE TO THE CLAIM.

12.2. Excluded damages. TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING: loss of use or downtime; lost profits, revenue, contracts, or loads; late delivery penalties or chargebacks from shippers or brokers; cargo loss, spoilage, or temperature damage; driver wages, per diem, lodging, meals, or travel; towing or rental of substitute vehicles; fines, citations, out-of-service orders, or failed inspections; and loss of data or business reputation, even if we were told such damages were possible.

12.3. What is not limited. Nothing in these Terms limits or excludes our liability for fraud, willful injury, gross negligence, violation of law, or any other liability that cannot be limited under California Civil Code Section 1668 or other applicable law. For Consumers, nothing in these Terms waives any right under the California Consumers Legal Remedies Act, the Automotive Repair Act, or any other law that cannot be waived.

12.4. Time limit to bring claims. To the extent permitted by law, any claim against us must be brought within one (1) year after it arises, or it is permanently barred. This does not shorten any period that the law says cannot be shortened.

12.5. Commercial Customers. Commercial Customers acknowledge that they are sophisticated businesses, that our prices reflect this allocation of risk, and that they are responsible for carrying their own insurance for downtime, cargo, and business interruption.

13. Indemnification

13.1. To the extent permitted by law, you agree to defend, indemnify, and hold harmless Rapid Diesel, its owners, officers, employees, technicians, contractors, and agents from any claims, losses, damages, fines, penalties, costs, and reasonable attorney fees arising from:

your breach of these Terms or any Repair Order;
any false statement about your ownership of or authority over a Vehicle;
claims by an owner, lessor, lienholder, employer, driver, shipper, broker, or other third party about a Vehicle you brought to us;
cargo, hazardous materials, or contaminants in or on the Vehicle;
customer-supplied parts, prior repairs by others, or tampering with emissions or safety systems;
operating the Vehicle after declining recommended safety repairs or against our written advice;
your violation of any law, including DOT, FMCSA, CARB, or California Vehicle Code requirements.

13.2. This Section does not require you to indemnify us for our own gross negligence, willful misconduct, or fraud.

14. Condition of Your Vehicle and Damage Claims

14.1. Pre-existing condition. We may photograph and note the Vehicle’s condition when we receive it. We are not responsible for pre-existing damage, wear, rust, corrosion, leaks, or defects.

14.2. Worn and aged components. Older, rusted, seized, or fatigued parts (such as bolts, studs, fittings, brackets, sensors, hoses, wiring, and plastic connectors) can break during normal, careful work. If this happens, we will tell you, and the added parts and labor are your responsibility unless the breakage was caused by our negligence.

14.3. Inspect at pickup. Please inspect your Vehicle before leaving. Report any damage you believe we caused within 48 hours of pickup, in writing, with photos, and before any further repair by others. This helps us investigate fairly. It does not waive any right you have under law.

15. Mobile Repair and Roadside Assistance

15.1. Service area and charges. Mobile and roadside Services are provided within our service area at our discretion and availability. Service call, mileage, after-hours, weekend, and holiday charges will be disclosed in your quote before we dispatch.

15.2. Location and permission. You are responsible for ensuring the Vehicle is at a safe, lawful location where we may work, and that you have the property owner’s permission. We may refuse or stop work at any location we believe is unsafe, including highway shoulders, active traffic areas, poor lighting, bad weather, or threatening conditions. We may require the Vehicle to be towed instead.

15.3. Temporary and field repairs. Roadside and field repairs are often limited by conditions, tools, and parts available on site. A field repair may be temporary and is intended only to allow the Vehicle to be moved safely to a shop. Temporary repairs are not warranted beyond that purpose, and you agree to have a full repair performed promptly.

15.4. Cancellations and no-shows. If you cancel after we dispatch, or the Vehicle is not at the stated location or is not accessible when we arrive, you agree to pay the cancellation or trip charge disclosed in your quote.

15.5. Fluids and environmental conditions. You are responsible for leaks, spills, and contamination that existed before we arrived or that result from the Vehicle’s condition. We will handle and dispose of fluids we remove as required by law.

16. Towing

16.1. Towing is performed by our licensed and insured operators or by third-party tow companies we arrange. If a third party tows your Vehicle, its own terms, rates, and liability apply to that tow.

16.2. You must tell us the Vehicle’s weight, whether it is loaded, and any known damage, leaks, or hazardous cargo before we tow it. We are not responsible for damage caused by incorrect information, by pre-existing damage or wear, or by cargo shifting or improperly secured loads.

16.3. Towing charges are due before release of the Vehicle and are included in our lien (Section 9).

17. DOT, BIT, CARB, and Other Compliance Services

17.1. What inspections are. Inspections (including annual DOT inspections under 49 CFR Part 396, BIT preparation, and CARB Clean Truck Check or smoke opacity testing) reflect the Vehicle’s condition only at the time of inspection. Components can fail, wear, or go out of adjustment at any time afterward.

17.2. No guarantee of results. We do not guarantee that a Vehicle will pass any inspection, audit, roadside check, or terminal inspection conducted by the CHP, FMCSA, CARB, or any other agency. Those agencies make their own decisions. A “pass” from us is not a guarantee against a later citation or out-of-service order.

17.3. Your continuing responsibility. You, as owner, motor carrier, or operator, remain solely responsible for ongoing compliance, including systematic inspection, repair, and maintenance; driver vehicle inspection reports; recordkeeping and document retention; registration and reporting in any CARB database; payment of any state compliance fees; and meeting all federal and California deadlines. We are not responsible for fines, penalties, or registration holds from your failure to meet these obligations.

17.4. Records. We will provide inspection reports and results for your records. You are responsible for keeping copies for the periods required by law.

18. RV, Motorhome, and Camper Services

18.1. For RVs and motorhomes, our Services cover the chassis, drivetrain, and systems listed on your Repair Order. Unless listed, we do not inspect or warrant house systems such as roofs, slide-outs, water, propane, generators, appliances, or interior finishes.

18.2. Please turn off and disclose propane systems, and remove or secure loose items, pets, and perishables before service. We are not responsible for spoiled food, water damage from pre-existing leaks, or items left unsecured.

19. Cargo, Trailers, and Hazardous Materials

19.1. Whenever possible, deliver Vehicles and trailers empty. If a Vehicle or trailer is loaded, you accept all risk of loss, spoilage, theft, shifting, and temperature change to the cargo, except loss caused by our gross negligence or willful misconduct. We do not monitor or maintain refrigerated unit temperatures unless we agree to in writing.

19.2. You must tell us in advance about any hazardous materials, placarded loads, or contaminated equipment. We may refuse service to such Vehicles. You are responsible for any cleanup, disposal, and regulatory costs they cause.

20. Phone Calls, Recordings, Automated Assistants, and Text Messages

20.1. Call recording. Calls to and from Rapid Diesel may be monitored and recorded for quality, training, verification of repair authorizations and payments, and dispute resolution. We will tell you at the start of a call when it is being recorded. By continuing the call after that notice, you consent to recording. If you do not consent, tell us and we will offer another way to communicate.

20.2. Automated and AI assistants. We may use automated systems, including AI-powered voice or chat assistants, to answer calls, take messages, schedule appointments, and answer questions. When you interact with an automated assistant, it will identify itself as automated. You may ask to speak with a person at any time. Automated assistants cannot approve repairs, change prices, or accept card numbers unless the system is designed and disclosed for that purpose.

20.3. Text messages (SMS). By giving us your mobile number and opting in, you agree to receive text messages from Rapid Diesel about your service, such as estimates, approvals, status updates, pickup notices, invoices, and payment reminders. If you separately opt in to marketing texts, you agree to receive promotional messages, which may be sent using automated technology. Consent to marketing texts is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help, or call (909) 701-8755. Carriers are not liable for delayed or undelivered messages. We do not sell or share your mobile number or text opt-in consent with third parties for their marketing.

20.4. Electronic communications and signatures. You agree that Estimates, authorizations, invoices, notices, and other records may be provided and signed electronically, and that electronic signatures and recorded approvals have the same effect as handwritten signatures under the federal E-SIGN Act and the California Uniform Electronic Transactions Act. You may request paper copies.

21. Website Use

21.1. Permitted use. You may use the Website only for lawful purposes. You agree not to: hack, disrupt, or overload the Website; use bots or scrapers without our written permission; submit false information or impersonate anyone; upload malware; or use the Website to harass anyone.

21.2. Intellectual property. The Website’s content, logos, text, photos, graphics, and design belong to us or our licensors and are protected by copyright and trademark laws. You may not copy, reproduce, or use them for commercial purposes without our written permission.

21.3. Your submissions. When you submit forms, photos, reviews, job applications, or messages, you confirm the information is accurate and that you have the right to share it. You give us a non-exclusive, royalty-free license to use submissions to respond to you and operate our business. We may use reviews and testimonials you post publicly, with your first name or initials, in our marketing, unless you ask us not to.

21.4. Reviews. We welcome honest reviews, positive or negative. Nothing in these Terms restricts your right to post an honest review, as protected by the federal Consumer Review Fairness Act and California Civil Code Section 1670.8. We do not pay for, write, or suppress reviews in violation of FTC rules.

21.5. Third-party links and services. The Website may link to or embed third-party sites and tools (such as maps, review sites, payment processors, scheduling, and social media). We are not responsible for their content, security, or practices.

21.6. Online information. We try to keep Website information accurate, but prices, services, hours, and availability may change without notice and may contain errors. Only your written Estimate is binding.

21.7. Accessibility. We want our Website to be accessible to everyone. If you have trouble using any part of it, call (909) 701-8755 or email ap@rapiddieselca.com, and we will help you and provide the information in another way.

22. Dispute Resolution, Binding Arbitration, and Class Action Waiver

22.1. Talk to us first. Before starting any formal proceeding, you and we agree to try to resolve any dispute informally. Send a written notice describing the dispute and the relief sought to the address in Section 25. Both sides will try in good faith to resolve it within 30 days.

22.2. Binding arbitration. If the dispute is not resolved within 30 days, any dispute, claim, or controversy arising out of or relating to the Services, the Website, or these Terms will be resolved by binding individual arbitration, not in court. The arbitration will be administered by the American Arbitration Association (AAA) under its rules then in effect, including its consumer rules for Consumers. The Federal Arbitration Act governs this Section. The arbitrator decides all issues, except that a court decides questions about the validity or scope of the class action waiver in Section 22.4.

22.3. Fees and location. For Consumers, we will pay all arbitration filing, administrative, and arbitrator fees above the amount you would pay to file a case in court, and the arbitration will take place in the county where you live or by video, unless you agree otherwise. Each side pays its own attorney fees unless the law or the arbitrator awards them.

22.4. Class action waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, TO THE EXTENT PERMITTED BY LAW.

22.5. Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may seek temporary court orders to protect intellectual property or to enforce or preserve a lien. We may file a lien sale or collection action for unpaid invoices in court.

22.6. Public injunctive relief. Nothing in this Section waives your right to seek public injunctive relief where that right cannot be waived under California law. Any claim for public injunctive relief will be stayed until the arbitration of individual claims is complete and will then be decided by a court.

22.7. Mass filings. If 25 or more similar arbitration demands are filed by or with the help of the same law firm or coordinated group, they may be administered in batches under the arbitration provider’s mass arbitration procedures, to the extent permitted by those rules.

22.8. Right to opt out. You may opt out of this arbitration agreement by sending written notice to the address or email in Section 25 within 30 days after you first accept these Terms. Include your name, address, phone, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

22.9. Severability of this Section. If the class action waiver is found unenforceable for any claim, that claim will proceed in court, not in arbitration, and the rest of this Section will remain in effect.

23. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict of law rules, and by applicable federal law. For any matter that proceeds in court, you and we consent to the exclusive jurisdiction of the state and federal courts located in San Bernardino County, California, except that a Consumer may bring an action in the county where they live where the law allows.

24. General Terms

24.1. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, fire, flood, earthquake, extreme weather, power or internet outages, labor disputes, supply chain disruptions, epidemics, government orders, war, or civil unrest.

24.2. Severability. If any part of these Terms is found invalid or unenforceable, it will be enforced to the maximum extent allowed, and the rest of these Terms remain in full force.

24.3. No waiver. Our failure to enforce any right is not a waiver of that right.

24.4. Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a sale, merger, or reorganization of our business.

24.5. Independent contractor. We perform Services as an independent contractor. Nothing in these Terms makes us your employee, agent, partner, or motor carrier.

24.6. Entire agreement. These Terms, our Privacy Policy, and any Estimate, Repair Order, invoice, or signed agreement for a specific job are the entire agreement between you and us about their subject.

24.7. Survival. Sections on payment, liens, warranty limits, limitation of liability, indemnification, dispute resolution, and governing law survive completion of Services and termination of these Terms.

24.8. Language. We may provide these Terms or other documents in Spanish for convenience. Se ofrece servicio en español. Where required by California law, including Civil Code Section 1632, we will provide a translation of the agreement in the language used to negotiate it. Otherwise, if versions differ, the English version controls to the extent permitted by law.

24.9. Headings. Headings are for convenience only and do not affect meaning.

25. Contact Us

Rapid Diesel Repair, LLC
251 Kettering Dr, Ontario, CA 91761
Phone: (909) 701-8755
Email: ap@rapiddieselca.com

California consumers may also contact the Bureau of Automotive Repair, a state consumer agency, at www.bar.ca.gov or (800) 952-5210 with questions or complaints about automotive repair.